Thanks for your reply. My device now seems to be registered but I'm now told to upgrade my account to watch sky sports. How can this be when I have sky sports in my TVs package and can watch it on my iPad.
My 2 devices are registered but when I try to watch sky sports it tells me it's available to watch on the sky sports app. It sends me there but then I have to upgrade my account. Why? I already pay for sky sports with yourselves.
I think you maybe getting confused here. In order to watch Sky Sports, you will need to be using the Sky Sports app. Download this from the App Store and access it directly instead of being directed from TV Anywhere.
Once you have downloaded the Sky Sports app, you will need to select the Virgin Media logo and then sign in using your Primary details that you use to view the bills through My Virgin Media.
Once you've logged in, you can then stream and the device will automatically register for use with Sky. Currently your device is only registered for use with TV Anywhere and not Sky. The platforms are not synced so the registration needs to be done twice.
I hope this makes a little more sense? Let me know how you get on.
Kath_F Forum Team
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