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cockerton
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Registered device not registered

Registered device not registered

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Re: Registered device not registered

Hi cockerton,

 

Thanks for your post and apologies to hear you've been having an issue with the TV Anywhere website not recognising your device.

 

There are many things that can cause you the need to re-register your device. A few of these are if you've updated your browser or your OS. I have gone in to your account today and added a device change for you.

 

Using a PC/Laptop go to anywhere.virginmedia.com > My Profile > Device Settings. Remove the PC registration by clicking on the Delete button. Once you've done this, using the device you are trying to re-register, open up the TV Anywhere site again and log in. Try to stream Channel 4 and this should then prompt you to register the device. 

 

Follow the prompts and this will register the device for you and streaming will then commence 

 

Has this resolved things or do you still get that error? 

 

Come back and let me know. 

 

P.S - Welcome to the Community Smiley Happy 

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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cockerton
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Re: Registered device not registered

Kath_F

Thankyou very much for your help my laptop is now working great.

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Re: Registered device not registered

Hi cockerton, 

 

Thanks for coming back and letting us know things are resolved now. Smiley Happy 

 

If you have any further issues you know where to find me. 

 

In the meantime, don't be a stranger around the Community! Feel free to browse through the Boards and jump into a thread if you have any advice or tips that may be of use to others.

 

Take care. 

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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