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ausalex
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Registered device not registered

Hello

I have previously been able to watch on my ipad with no issues but now I cannot as it says my ipad is not registered.  Selecting registered takes me to the registration page where my ipad is showing registered.  I cannot unregister as I have no device changes now until next month.  Any ideas why this has stopped working?

Thanks Alex

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Re: Registered device not registered

Hi Alex

Thanks for posting back on the community.

Sorry to read you're having issues with registration through your iPad.

I can see on your account, you have one device change available. When you get chance remove the iPad from the registration page, then start to stream a channel as this will prompt for re-registration.

Let me know if this works for you

Sam


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nickh
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Re: Registered device not registered

I've had this in the past.  Have you upgraded iOS on your iPad as that can cause you to have to re-register your device?  

If you ring up they can reset your device count allowing you to re-register your iPad and that's normally quicker than waiting for a response from VM on here which can take several days.

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Re: Registered device not registered

Hi Alex

Thanks for posting back on the community.

Sorry to read you're having issues with registration through your iPad.

I can see on your account, you have one device change available. When you get chance remove the iPad from the registration page, then start to stream a channel as this will prompt for re-registration.

Let me know if this works for you

Sam


New around here? To find out more about the Community check out our Getting Started guide


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ausalex
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Re: Registered device not registered

Perfect thanks, deleting and re-registering fixed it.
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Re: Registered device not registered

Hi Alex

 

Thanks for the reply.

 

I'm glad the iPad is now working for you, that's great.

 

If there are any further issues, by all means let us know.

Take care

Sam


New around here? To find out more about the Community check out our Getting Started guide


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