I am trying to watch tv on my mac desktop but I am being told I have reached my limit of 2 devices. this happened a week ago. I have 2 devices registered, My mac and my ipad. When it happened a week ago I had to delete my mac and re-register it and it worked again. Now it is saying that I have both of my 2 allowed devices. My mac is my 2nd device but it is not allowing me to watch. Can you sort this out please
Thanks for your post and apologies for the time it''s taken for us to read your post. We're running a little behind on the boards and only now reaching your thread
I'm sorry to hear that you are having an issue trying to get TV Anywhere working on your Mac device. If you updated the browser or the OS then you would need to re-register your device. It's easy to do though so don't worry.
Using a PC/Laptop go to anywhere.virginmedia.com > My Profile > Device Settings. Remove the current registration by clicking on the Delete button. Once you've done this, using the device you are trying to re-register, open up TV Anywhere and log in. Try to stream Channel 4 and this should then prompt you to register the device.
Follow the prompts on the screen and this will register the device for you and streaming will then commence. I have added a device change to allow this to happen
Let me know how things go.
Kath_F Forum Team
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Thanks for the reply. I'm not aware of having updated my browser and definitely haven't updated my OS. Thanks for adding the device change (which I have used as I did last month). I'm just anxious that this doesn't become a regular occurence and that I don't have to keep requesting additional monthly device changes to watch the same registered device.
I've just tried to watch my virgin tv anywhere and it has again said that I have reached my device limit. How can I stop this happening?
You can't, only customer services can do anything about it. I have had this issue all month. I did call at the weekend to get an extra device change, but by the time it went through, the programme I wanted to watch was long over.