Menu
Reply
  • 4
  • 0
  • 1
Skippa
Tuning in
164 Views
Message 1 of 4
Flag for a moderator

Password not accepted on mobile or tablet

TV anywhere used OK yesterday as a remote for TV. Today it doesn't work - it says password is incorrect. Logged into my VM account on my laptop using the same password and it worked fine.

I've tried turning off hub and Tivo for 5 minutes - turned on Hub and allowed it to settle - then turned on Tivo - still no difference.

This must be a VM problem with the app or their identity server - the password I'm using is correct.

0 Kudos
  • 10.82K
  • 308
  • 631
Forum Team
Forum Team
119 Views
Message 2 of 4
Flag for a moderator

Re: Password not accepted on mobile or tablet

Hi Skippa

 

Thanks for posting on the community.

 

Sorry to read that you're unable to sign into TV Anywhere on your mobile nor tablet.

 

From checking your account, there was a fault which has since been rectified. 

 

Are you still having the same issue or are you now able to sign in?

 

Hope to hear from you soon

Sam


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
  • 4
  • 0
  • 1
Skippa
Tuning in
96 Views
Message 3 of 4
Flag for a moderator

Re: Password not accepted on mobile or tablet

Thanks Sam - was able to log in later that day - OK since then.
  • 10.82K
  • 308
  • 631
Forum Team
Forum Team
90 Views
Message 4 of 4
Flag for a moderator

Re: Password not accepted on mobile or tablet

Hi Skippa

 

Thanks for the reply.

 

I'm glad TV Anywhere is now working for you, that's great.

 

If you do experience any further issues, by all means get back in touch.

Take care

Sam


New around here? To find out more about the Community check out our Getting Started guide