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garthmillar
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OVP error code unknown

When will there be a fix for this error code OVP_error_code_unknown ?

Trying to use telly tablet to view sky sports and without fail get this....all other channels are OK e.g. BT Sports...

Please someone tell me there is a fix for this by now ?

BTW I have already removed reinstalled vm anywhere and sky sports apps...etc but still an issue?

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Message 2 of 10
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Re: OVP error code unknown

Hi garthmillar,

 

Thanks for posting.

 

When are you seeing this message is it before or after you log in?

 

I would also recommend checking for any updates on the tablet and app and also rebooting your superhub and Virgin box.

 

Hope to hear from you soon

Rose
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garthmillar
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Message 3 of 10
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Re: OVP error code unknown

No still the same.....

Checked tablet was up to date plus all apps. Rebooted all signed back in....same error..!!!!!

Any other fixes ?

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no1male
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Re: OVP error code unknown

Having same issue and by the looks of the forums so are a lot of other people!
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garthmillar
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Re: OVP error code unknown

Still waiting for reply/fix......

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Re: OVP error code unknown

Hi garthmillar

 

Massive apologies for the problems you've been experiencing with your TV Anywhere service recently. 

 

As Rose has asked, are you experiencing this error before or after you log in? 

 

Look forward to hearing from you

Craig


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garthmillar
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Message 7 of 10
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Re: OVP error code unknown

After....
Can use all channels successfully... But none of the sky sports
Clearly a handshake/authentication related issue with telly tablet
It all works fine on my galaxy S7 edge
These are my 2 registered devices...
Help please... The footy season is already 3 months in.....
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Re: OVP error code unknown

Hi garthmillar

 

Thanks for the information regarding this, I'll feed this back to our teams in case there's a work around I'm not aware of and massive apologies again for the inconvenience it;s caused. 

 

Take care

Craig


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garthmillar
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Message 9 of 10
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Re: OVP error code unknown

So I managed to fix this after a process of trial and error

As expected its to do with leaving TV Anywhere app and switching to sky sports for delivery of content

If the OVP error occurs, cancel, then log out of sky sports app. Make sure its fully closed. Return to TV Anywhere app, select a live streaming sky sports channel and try again.

You need ensure its the TV Anywhere app that opens the sky sport app.

There is a handshake or synchronization clash... Not sure how authentication is handled but this was the issue for me at least ... Now back with Telly Tablet and mobile both able to stream all live channels including movies and sports...

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Message 10 of 10
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Re: OVP error code unknown

Hi garthmillar,

 

Thanks for updating the Community with a workaround for this fault.

 

We're still working with Sky to improve the app and fix certain known issues. We also have a new app called Virgin TV Go to replace the current TV Anywhere app. We'll have more info on this in the new year.

 

Speak soon

 

Josh


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