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Nathan_66B
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Message 1 of 13
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Not here TV

I only have an iPad, no PC available at home, so no flash player and so NO tv anywhere! When will the problem be sorted? Please do me a favour and don't post the standard answer you have been giving for several days. Will Virgin be adjusting my bill accordingly as I have a reduced service?!

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Tavis75
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Message 2 of 13
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Re: Not here TV

Why not just use the TV Anywhere iPad app?

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Nathan_66B
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Message 3 of 13
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Re: Not here TV

..because unfortunately the iPad app currently has around 5 streaming channels to choose from!

The app has not been working properly for some time - others on here have posted about the same issue, but Virgin don't seem to have fixed the issue. 

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Superuser
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Message 4 of 13
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Re: Not here TV

No problem here. I have a huge number of streamable channels.

 

Are you on TV XL?

 

What channels do you not have that you think you should have?

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Forum Team
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Message 5 of 13
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Re: Not here TV

Hi Nathan_66B, 

 

Thanks for your post and apologies to hear you are affected by the fault. 

 

I can confirm this has since been resolved. 

 

Are you still having the same issue? Let me know.

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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Nathan_66B
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Message 6 of 13
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Re: Not here TV

Hi Kath

i have reported this twice on the phone as well, but it is still unresolved. 

Nathan

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Message 7 of 13
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Re: Not here TV

Hi Nathan, 

 

Thanks for letting me know you are still having an issue with missing channels. 

 

Can you please let me know what channels you are missing?

 

If possible can you also attach a screenshot showing what you have there so we can look into this further for you.

 

Thanks,

Kath_F
Forum Team

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Nathan_66B
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Message 8 of 13
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Re: Not here TV

Kath

I have about 15 channels available to screen, but unable to see listings for others. 2 pictures attached. 

Nathan

image.pngimage.png

 

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Message 9 of 13
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Re: Not here TV

Hi Nathan_66B, 

 

Thanks for coming back to me so quickly. 

 

So the channels themselves aren't missing, it's the listings for the channels?

 

Apologies I was under the impression that it was the channels themselves. 

 

I can see another 2 threads are having the same issue as you but when I'm checking things at this end, I'm not seeing the fault. I've popped an email over to the team to see if there is already a fault raised up for this. 

 

Once I hear back from them, I shall be in touch.

 

Thanks, 

Kath_F
Forum Team

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Nathan_66B
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Message 10 of 13
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Re: Not here TV

Kath

The channels are "missing" in the sense that I cannot stream them. I have the XL package but N ACCESS online to 90% of my subscribed channels. 

Nathan

.

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