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Pato1969
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No sky sports on tv anywhere

I can no longer view sky sports channels on tv anywhere .. Why ?
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Andrew-H
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Re: No sky sports on tv anywhere

You need the sky sports app to watch these channels. http://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1001&PARTITION_ID=1&TIMEZONE...

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These are just my opinions. Feel free to completely ignore my advice. The above message may contain sarcasm (if you can't find it, you're not looking hard enough)
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Pato1969
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Re: No sky sports on tv anywhere

I already have the apps but it still won't work
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Forum Team
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Re: No sky sports on tv anywhere

Hi Pato1969,

 

Thanks for your post and apologies to hear you are having an issue watching the Sky channels via the apps. 

 

It would help if we had a little more information to be able to help you. 

 

Are you using the Online or Mobile version of the Sky Platform?
 
If online version:
What OS is your PC/Laptop running?
What browser are you using and which version is it?
What version of Flash Player are you using?
Do you get anything different if trying another browser?
 
If Mobile version:
What is the make and model of your device?
What OS is the device running?
Have you used the app on this or any other devices previously?
 
Let me know so we can help further with this. 
Kath_F
Forum Team

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Pato1969
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Re: No sky sports on tv anywhere

Hi Kath
I am
Having issues on my iPhone 5s currently the software is up to date 9.2.1 OS
I have watched sky sports on my mobile previously but now every time I try to it asks me to sign in even after I already have signed in , or tells me I need to upgrade, but I already have the full sports package subscribed
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Re: No sky sports on tv anywhere

Hi Pato1969

 

Thanks for getting back in touch.

 

When you sign into your TV Anywhere account, on the right under My Profile click on Sky Movies & Sky Sports. Does it show the iPhone in question as registered?

 

If so, as you have a device change available, can you remove the iPhone from the list, then go back onto the Sky Sports app on the iPhone, select a channel to stream and this will prompt for re-registration. I have also re-sync'd your account to see if that will help.

 

Try this and let me know if it works for you

Speak soon

Sam


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