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alice751
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No TV Anywhere or Sky Sports

Just upgraded to a Galaxy S7 and now can't watch TV on TV Anywhere or access Sky Sports on the phone.

Can anyone help me fix this?

Thanks

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Re: No TV Anywhere or Sky Sports

Hi alice751,

 

Thanks for your post and welcome to the forums. It's great having you here in the Community even if the circumstances are less than perfect Smiley Sad 

 

OK, The Samsung S7 launched with Android OS 6.0.1. Currently any devices launching with this version are unable to stream TV Anywhere. 

 

I feel your frustrations as since upgrading to the S7 I am in the same boat Smiley Sad 

 

We are working on getting this resolved but in the meantime you are able to use another device or revert to using it via the PC / Laptop. 

 

We will let you know when this changes. Smiley Happy 

 

Apologies for any inconvenience. 

Kath_F
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alice751
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Re: No TV Anywhere or Sky Sports

Thanks Kath. Fingers crossed for a quick resolution

I presume that also explains why I can't access Sky Sports?

Thanks
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Re: No TV Anywhere or Sky Sports

Hi alice751,

 

Hope you don't mind me responding on behalf of Kath_F.

 

This issue does not affect Sky applications, therefore, this should work fine for you.

 

What specific message are you receiving?

 

I would recommend deleting and re-downloading the app. Possibly also unregistering then re-registering the device.

 

If it's an issue with username/password, I can also help you further with this, just let me know.

 

Speak soon,

 

Nat_J

 

 


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alice751
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Re: No TV Anywhere or Sky Sports

Hi Nat

Thanks for your reply.

I've uninsulated and reinstalled the Sky Sports app, I've deregistered all devices and have reset my password but still no joy when trying to login.

I don't get any error message. I enter username and password, click login and nothing happens.

Any suggestions?!

Thanks
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alice751
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Re: No TV Anywhere or Sky Sports

*uninstalled!
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Re: No TV Anywhere or Sky Sports

Hi alice751, 

 

Thanks for coming back to us again Smiley Happy 

 

As it's sticking on the log in page it's not going to allow you to register. Does it allow you to click on Sign In after entering the details? 

 

Have you altered the font or text size in the settings? 

If so put these back to default and try again for me Smiley Happy 

 

Let me know how it goes. 

 

Thanks,

Kath_F
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alice751
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Re: No TV Anywhere or Sky Sports

Hi Kath

Yes, it allows me to click on Sign In after entering my details but all that happens is the bright red Sign In box changes to dull red and then nothing.

I haven't altered any font or text size.

Hope you can help!
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Re: No TV Anywhere or Sky Sports

Hi alice751, 

 

Thanks for coming back to me on this one and apologies to hear that nothings changed Smiley Sad 

 

Are you using the device in Portrait or Landscape mode? 

 

Make sure you are signing in using the Primary Virgin Media details too. Sub accounts won't work with the Sky apps. 

 

Come back and keep me posted. 

 

Thanks,

Kath_F
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alice751
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Re: No TV Anywhere or Sky Sports

Portrait. The screen doesn't rotate when I switch to Landscape.

Yes, I'mean using primary login details.

I'mean a bit frustrated with this now. To whom do I escalate this?

Presumably Virginia Media will discount my bill given that I can't access the services you promote so aggressively?
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