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AlanMac1
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No TV Anywhere on any device

OK so there are no massive football games on but now I cannot get any TV Anywhere.

Tried for the last 4 hours

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Re: No TV Anywhere on any device

Hi AlanMac1,
 
Thanks for your post Smiley Happy It's great to have you here and I can only apologise for the continued issues you are having. 
 
We have been working on this and as well as making changes in the background to help relieve things, we've also tried increasing the capacity hoping this would fix things. 
It looks as though we need to go back to the drawing board so we are trying a new approach as everything we are currently doing doesn't seem to be working Smiley Sad
 
We are looking to try and identify any trends with the errors you are getting against the devices or OS you are using. Can you come back to me with the following:
> What is the Full make and Model of your device?
> What is the OS Version?
> What is the EXACT error message you are getting?
 
I know you are frustrated but hopefully this will help us reach a resolve. 
 
Thanks,
 
Kath_F
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AlanMac1
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Re: No TV Anywhere on any device

I now have TV anywhere for now - guess the stem was just offline when I tried the other day.

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AlanMac1
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Re: No TV Anywhere on any device

Is the football on now?  I cannot get TV Anywhere - "crikes" message again!!!!!!!!!!!!!!!!!!!!!!!

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Re: No TV Anywhere on any device

Hi AlanMac1, 

 

Thanks for your post and apologies to hear that you were having an issue on Sunday. I believe there was football on around the time you posted however this was on Sky Sports and not TV Anywhere. 

 

There was no fault reported at that time either. Have you since managed to get back the streaming feature? 

 

Let me know.

 

Thanks,

Kath_F
Forum Team

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