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kjlennon
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New registered device not recognised

I’ve just registered my new iPad as second device, having dleted my old iPad, however when I go to watch my shows it tells me to register my device but then tells me I’ve 2devices already registered. One of which is my new iPad....any help would be most welcome. Thanks

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Re: New registered device not recognised

Hi kjlennon,

 

Sorry to hear you're still having trouble with this.

 

I'd like to start from scratch so we can find out at which point the app is failing. I know you may have already uninstalled the app but doing this with me will help in diagnosing the fault.
 
First I would like you to uninstall the app. Once you've done that, switch off your device and power it back on again. Then, On a PC or Laptop, go to anywhere.virginmedia.com > My Profile > Device Settings and delete the device from the 'My Registered Devices' section.
 
When that's done, return to your device and download the TV Anywhere app.
 
Once the app has downloaded, sign in using your primary account details. Go to the channel listings and select Channel 4 > Watch Now > Watch On Device. This should then prompt you to register the device.
 
Follow these instructions in this order and let me know how it goes.
 
Speak soon
 
Josh


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Re: New registered device not recognised

Hi kjlennon,

 

Thanks for posting!

 

Sorry to hear you're having trouble with TV Anywhere.

 

I've added another device change for you. Could you delete the device in question and try re-registering?

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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kjlennon
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Re: New registered device not recognised

Hi, I've deleted the device and re-registered but it still isn't working.
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Re: New registered device not recognised

Hi kjlennon,

 

Sorry to hear you're still having trouble with this.

 

I'd like to start from scratch so we can find out at which point the app is failing. I know you may have already uninstalled the app but doing this with me will help in diagnosing the fault.
 
First I would like you to uninstall the app. Once you've done that, switch off your device and power it back on again. Then, On a PC or Laptop, go to anywhere.virginmedia.com > My Profile > Device Settings and delete the device from the 'My Registered Devices' section.
 
When that's done, return to your device and download the TV Anywhere app.
 
Once the app has downloaded, sign in using your primary account details. Go to the channel listings and select Channel 4 > Watch Now > Watch On Device. This should then prompt you to register the device.
 
Follow these instructions in this order and let me know how it goes.
 
Speak soon
 
Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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kjlennon
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Re: New registered device not recognised

That's great, it's worked now. Thank you!
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