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New V6 box and unable to register iPad on Anywhere

So I signed up for virgin TV. I have the v6 box. I installed TV Anywhere on my iPad but I cannot get the streaming to work. Streaming set up appears to work but when I try to watch I get an error [V:1001]. It happens on every channel. I researched on here and have been through all the advice. I've switched off the box, deleted and reinstalled the app, cleared cookies/history, allowed pop ups and set cookies to allow always, all several times. I've also tried my iPhone and the same happens. Help please.

 

 

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