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Rokerite
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New TV on the go app

New app was loaded yesterday and worked fine. Today it was blacked out and would not open.

Reloaded app and it worked fine but on trying it for live TV to said my iPad was not registered. On checking this it says it is but still not working. I have already lost my other device registration and I will have to wait until 1 st November to get that back.

 

 

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Forum Team (Retired) BenD_H
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Re: New TV on the go app

Hi Rokerite,

Thank you for your post Smiley Happy

Welcome into the community it's good to meet you. I would like to ask what app are you referring to? There are two apps, one for TV Anywhere and the other one is the Sky Player. As you can see re-registering your device would resolve this and if you can take a look at your allowances, I have refreshed them for you Smiley Happy

Please let me know if this helps and all the best.
Ben


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Rokerite
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Message 3 of 8
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Re: New TV on the go app

It was the VM app. Ironically the Sky Cinema and Sports continued to work.

I finally  went direct and the technical staff gave an extra registration slot and I am back in action.

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Re: New TV on the go app

Hi Rokerite,

 

That's great! Glad to hear you got it sorted out.

 

Pop back to the Community if you need anything else.

 

All the best Smiley Very Happy

 

Josh


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Rokerite
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Re: New TV on the go app

Josh

just a heads up about the app.

The original problem of the app blacking out has occurred since.

This time instead  of downloading the app I powered off the iPad and the app came back to life.

Perhaps something to check about the app stability

Perhaps 

 

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Re: New TV on the go app

Hi Rockerite,

 

Thanks for letting me know. Are you using the app with Apple or Android?

 

Speak soon Smiley Very Happy

 

Josh


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Rokerite
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Re: New TV on the go app

Josh

on the latest Apple iOS.

 

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Message 8 of 8
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Re: New TV on the go app

Hi Rokerite,

 

Thanks, that's great.

 

We've picked up one or two issues with the latest update so I'll feed this back to the development team.

 

If it keeps doing it or gets worse, pop me a message.

 

All the best Smiley Very Happy

 

Josh


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