Bought new Kindle Fire HD7 last week and was given tv anywhere app download by amazon, arrived on my kindle library within a few seconds but when I tried to open the app I got the message device incompatible. Now, why would Amazon offer this app with new kindles if they are not compatible or has Virgin fallen behind with app to kindle updates. From what I have read on the forum I am not the only one with this problem but there are no answers as to why we have the problem at all. I also see that we are not getting any ideas from virgin mediaters on the subject, unusual in itself as they do normally try to help.
[MOD EDIT: Subject heading changed to assist community]
Thanks for coming back Kath, the app was supplied with the kindle by Amazon, it arrived in my library within seconds via whispernet but when I try to open the app I get incompatible with this device. Device model Fire HD7 fifth generation , the Amazon App, virginmedia tv anywhere is not up to date. Apparently I could update it but only if I can complete the download by opening it. Frustrating egg and chicken syndrome haha.