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New Kindles and TV Anywhere

Bought new Kindle Fire HD7 last week and was given tv anywhere app download by amazon, arrived on my kindle library within a few seconds but when I tried to open the app I got the message device incompatible. Now, why would Amazon offer this app with new kindles if they are not compatible or has Virgin fallen behind with app to kindle updates.  From what I have read on the forum I am not the only one with this problem but there are no answers as to why we have the problem at all. I also see that we are not getting any ideas from virgin mediaters on the subject, unusual in itself as they do normally try to help. 

 

[MOD EDIT: Subject heading changed to assist community]

 

 

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Re: New Kindles & TV Anywhere

Hi both,

 

Thanks for your posts and I'm really sorry to hear that you are having an issue downloading TV Anywhere to your new Kindle. 

 

When you go into the Playstore to download the app, is it here you are seeing the 'Not Compatible' message? Or is it later on when you try accessing the app? 

 

Can you please let me know the exact Model Number of your Kindle too. You can find this in the settings of your device. 

 

What OS is the Kindle running on?

 

Let me know Smiley Happy

Kath_F
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Re: New Kindles & TV Anywhere

I have the same problem with a Kindle 10 Fire HD. You can watch some programmes but not all. Quite disappointing. Brand new Kindle, not much use yet!

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Re: New Kindles & TV Anywhere

Hi both,

 

Thanks for your posts and I'm really sorry to hear that you are having an issue downloading TV Anywhere to your new Kindle. 

 

When you go into the Playstore to download the app, is it here you are seeing the 'Not Compatible' message? Or is it later on when you try accessing the app? 

 

Can you please let me know the exact Model Number of your Kindle too. You can find this in the settings of your device. 

 

What OS is the Kindle running on?

 

Let me know Smiley Happy

Kath_F
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Re: New Kindles & TV Anywhere

Thanks for coming back Kath, the app was supplied with the kindle by Amazon, it arrived in my library within seconds via whispernet but when I try to open the app I get incompatible with this device. Device model Fire HD7 fifth generation , the Amazon App, virginmedia tv anywhere is not up to date. Apparently I could update it but only if I can complete the download by opening it. Frustrating egg and chicken syndrome haha.

regards Ray aka 3hug3 

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Re: New Kindles & TV Anywhere

sorry, kindle is running Fire OS f.1.1
3hug3
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Re: New Kindles & TV Anywhere

that is Fire 5.1.1
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Re: New Kindles & TV Anywhere

It is  brand new Kindle Fire HD 10 (5th generation) serial G000 HH04 5416 OESM

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Re: New Kindles & TV Anywhere

Kath, serial No. G0K0 H404 5483 05XT

any further news on problem
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Re: New Kindles & TV Anywhere

Hi both, 

 

Thanks for coming back to me on this. 

 

I have now raised an IT Ticket for each of you to get this investigated. 

 

The reference numbers are as follows:

 

3hug3: P007009500
grhtllch: P007009507
 
Once I have any further information I will be back in touch. 
 
Thanks,
Kath_F
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Re: New Kindles & TV Anywhere

Hi both, 
 
Thanks for your patience whilst we've looked into this. 
 
Since you both posted there has been a new update for the app. 
 
Can you try again to see if things work now?
 
Let me know ASAP.
 
Thanks,
Kath_F
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