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neohiro
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Netflix Trouble

Hello, I got this problem, like many others, that Netflix app on my Samsung Smart TV stay stuck on 25% while trying to loading a content.

I try every single stuff I found online.

I've called the Virgin but they say internet is ok and the issue may depent on TV or NEtflix itself.

I've called Samsung and they let me make a try with doing an hotspot with my phone and connect the TV with it and try. Netflix was doing its job great, then. They said that I should contact my internet provider that thay will fix the problem for sure.

I've called NetFlix and they try to fix the issue but say that depends on my broadband connection, something about signal stability.

Could some of you please help me to sort this out.

I went trought all other topics in this forum but I cannot find an answer in none of them.

Thanks a lot
Max

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Re: Netflix Trouble

Hi neohiro,

 

Welcome to the Community!

 

Sorry to hear that you're having some connection issues with Netflix.

 

Just to confirm, are you accessing it via our TiVo® application or is it directly through the smart TV's application for this?

 

If it's via TiVo®, I will need to run some checks on the equipment for you.

 

If it's via the smart TV application, the strength of the internet connection would depend on what type of connection you're using.

 

If you're using a direct connection via Ethernet cable from your TV to the SuperHub, this should normally be a strong connection. I will need to check your equipment if this is the connection type that you're using.

 

If it's connected wirelessly, it may be worth changing your wireless channels to improve the strength.

 

Would be great if you could get back to me with some more information so that I can help you further with this. Smiley Happy

 

Catch you in a bit,

 

Nat_J


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neohiro
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Re: Netflix Trouble

Hi Nat,

thank you for your answer.

I'm accessing it directly through my Samsung Smart TV.

I tried to connect the TV via wifi and now I am using a direct connection via Ethernet cable.

But the issue are all the same, no changes between wifi or cable.

My Virgin connection is a 52MB/sec 

 

I hope you will have some more data now to try to help me

Thank you so much

Max

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Re: Netflix Trouble

Thanks for responding Max!

 

That information is great, thank you!

 

I will now need to locate your account so that I can run some further checks.

 

I have sent you a private message requesting some account information. 

 

You can retrieve my message by clicking on the purple envelope icon situated near the top right corner of the Community page.

 

Catch you in a bit,

 

Nat.

 

 

 


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neohiro
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Re: Netflix Trouble

Hello Nat,

today the technician was here but he didn't solve the issue. He said it can't be solved at all.

Are we sure about it?

Thanks a lot

Max

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Re: Netflix Trouble

Hi Max, 

 

Thanks for coming back to us on this one Smiley Happy 

 

It looks as though Nat booked the engineer as there were some problems with your SNR levels. Since the engineer has been, these have been corrected. 

 

The connection is now looking better from this end. 


Are you still having the same issues? 

 

Come back and let us know.

 

Thanks,

Kath_F
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