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ChrisR9953
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Message 21 of 36
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Re: NEW Sky Sports App - VERY Slow

Same issues with the Skysports App and Movies.

As an IT technician I'm really frustrated.

If you look in task manager when the app starts it starts 3 versions of the app, if I stop you'll loose picture and sound but still have the app visible. The coding needs sorting to stop multiple versions starting.

Come on VM find a solution fast

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ChrisR9953
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Message 22 of 36
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Re: NEW Sky Sports App - VERY Slow

Hi I just posted about this, get Sky to stop multiple versions of the app starting when it's selected, that will stop the 100% memory and the echo.

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Pastorius
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Message 23 of 36
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Re: NEW Sky Sports App - VERY Slow

Hi,

 

This issue seems to be over 2 MONTHS old now, with no resolution in sight. Could VM please provide us an update - a date when this will be fixed? Sky Sports Player is absolutely unwatchable - as soon as the stream jumps into HD, the picture lags horribly. This is a service that we pay for as VM customers and thus far the response has been lacking.

 

This needs fixing soon, sports season is upon us!

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Darryll1988
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Message 24 of 36
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Re: NEW Sky Sports App - VERY Slow

On the phone to virgin now to fux thus hour on phone so far. Has everyone rang uo and complained as they are not sure why it is doing this. Picture is perfect but very laggy. Very annoyed can i quit virgin if they cany fix this as thats why i left sky to get this for cheaper?
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Darryll1988
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Message 25 of 36
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Re: NEW Sky Sports App - VERY Slow

Nothing so far virgin say its working there half so now on to skysports team will keep posted
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Darryll1988
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Message 26 of 36
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Re: NEW Sky Sports App - VERY Slow

I give up im gonna try get out of contract and gi back to sky haha
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Darryll1988
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Message 27 of 36
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Re: NEW Sky Sports App - VERY Slow

All ive got out of this is maybe might be fixed on the 15th August but only maybe i give up now spent 4 hours out of my Saturday lol sorry guys
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ChrisR9953
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Message 28 of 36
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Re: NEW Sky Sports App - VERY Slow

Download the new app, very excited that it might work....NO NO NO NO NO still echos still starts 4 versions of itself...Failed Sky Failed VM

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strawfoot
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Message 29 of 36
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Re: NEW Sky Sports App - VERY Slow

The good news (for me) is that Version 4.0.0.0 seems to have fixed the stuttering sync issue.  The bad news is the introduction of timeout error code 1949 which occurs every 20 minutes.  Not surprisingly there is a separate thread for that because it seems to be affecting everybody.   I wonder if Sky actually have a test team......

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Graemereaper
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Message 30 of 36
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Re: NEW Sky Sports App - VERY Slow

There's a newer version of the app? I had a quick look on Saturday to see if anything had changed and it didn't alert me to there being a new version. 😩
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