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Poss
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My ipad is registered as a device but when i go to tv anywhere it says its not

Please help

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Polly-kins
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Re: My ipad is registered as a device but when i go to tv anywhere it says its not

I am having the same problem with my galaxy tab, just waiting on a reply for help.

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Re: My ipad is registered as a device but when i go to tv anywhere it says its not

hi Poss,
 
Thanks for your post and welcome to the forums. It's great to see a new face in the crowd. Smiley Happy
 
If you have updated the app or the OS of the device then you would need to re-register your device. It's easy to do though so don't worry. 
 
Using a PC/Laptop go to anywhere.virginmedia.com > My Profile > Device Settings.
 
Remove the iPad registration by clicking on the Delete button. 
 
Once you've done this, using the iPad you are trying to re-register, open up the TV Anywhere app and log in. Try to stream Channel 4 and this should then prompt you to register the device. 
 
Follow the prompts on the app and this will register the device for you and streaming will then commence Smiley Happy
 
Let me know how things go.
 
Kath_F
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Re: My ipad is registered as a device but when i go to tv anywhere it says its not

Hi Polly-kins, 

 

Thanks for your post. 

 

I have already replied to your thread here: Registered Device

 

Please make sure you are only posting once about your issue. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.
 
Have a look at my reply on the other thread and stick with that one so we keep all the information in one place. 
 
Thanks,
 
Kath_F
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