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Gary17
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My Samsung AT keeps coming up with code 15 =1 please help

My Samsung A5 keeps coming up with code 15 =1 my TiVo is recognised but not phone witch I have put in devices please help
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Re: My Samsung AT keeps coming up with code 15 =1 please help

Hi Gary17,

 

Thanks for your post and welcome to the forums. Apologies to hear you've been having an issue streaming TV Anywhere Smiley Sad 

 

In order to help you I will need to know a little more information. 

 

What OS is your Samsung device running?

Has TV Anywhere worked on this device before?

What are you trying to do when this error comes up?

Are you able to log in?

 

Using a PC/Laptop go to anywhere.virginmedia.com > My Profile > Device Settings. Remove the current registration by clicking on the Delete button. Once you've done this, using the device you are trying to re-register, open up TV Anywhere and log in. Try to stream Channel 4 and this should then prompt you to register the device.

 

I have added a device change for you to use so if you follow the prompts on the screen, this will register the device for you and streaming will then commence Smiley Happy

 

Let me know how things go.

Kath_F
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