This is happening far too frequently now. Clearly someone in the chain doesn't know what they are doing and it is not being rectified. What is the point in pretending to upload episodes when no one can play them. Is there not a system in place where you check that the content is actually working after you upload it. Limitless (Series 1, episode 2) has been up for two weeks now with this problem. Walking Dead (Series 6, Episodes 10 and 11) also has this problem. What has caused this problem to occur again and at such an alarmingly high incidence rate? Have you let an unqualified intern take over to save on costs?
Thanks so much for your patience whilst I looked into this. I've had an update this morning and the issue has been found.
It looks as though a security certificate expired and for some reason was missed so didn't get renewed. We have an investigation going on as to why and how it was missed already to ensure this doesn't happen again.
For the time being, any shows uploaded after the 29th February will have a playback error. We are in the process of removing the shows and 'repackaging' them to re-enable them however this is going to take a little bit of time.
I have no estimated fix time as of yet but am being kept in the loop so as soon as I have one, I'll let you know.
I am off after today until Saturday so have passed all this information over to @Terri_P who will keep an eye on things and update you once we hear anything back.
Thanks again for your patience. It's much appreciated
Kath_F Forum Team
Tech fan? Have you read our Digital life blog yet? Check it out