I am having the same issue on my galaxy note 4, I've tried uninstall/reinstall with no joy. Is there a fix for this problem?
Thanks for posting.
I've already replied to your post here: http://community.virginmedia.com/t5/TV-on-the-go/Message-to-register-device-when-trying-to-watch-tv-...
I've also sent you a private message requesting some information. If you can get back to me via PM that would be great.
Tech fan? Have you read our Digital life blog yet? Check it out