Menu
Reply
  • 6
  • 0
  • 0
barrys59
Joining in
173 Views
Message 1 of 3
Flag for a moderator

Media lounge app

Hello

I've just downloaded the virgin media lounge app but when I try to sign in it says no internet connection even though I do have. Has anybody else had this problem and can you help?

0 Kudos
Reply
  • 7.18K
  • 233
  • 524
Forum Team
Forum Team
133 Views
Message 2 of 3
Flag for a moderator

Re: Media lounge app

 

Hi barrys59,

Welcome to the Community Forum and thanks for taking the time to post. Sorry to hear that you're having problems with one of our apps--is this the TV Anywhere app?

If it is, then make sure you are connected via a WiFi connection, as TV Anywhere won't work on a mobile data connection.

Please have a look at our online Help pages for the TV Anywhere service: Introducing Virgin TV Anywhere

Please let me know if you are still having problems with this and I'll be happy to help further.

 

Kind regards,

Terri

Virgin Media Forum Team

 


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
Reply
  • 887
  • 69
  • 274
Crockret
Well-informed
128 Views
Message 3 of 3
Flag for a moderator

Re: Media lounge app

You can still log-in with a mobile data connection, you just can't stream.

Use of the TV Anywhere app does require that you have a TiVo though.

 

0 Kudos
Reply