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motel
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MAJOR INCIDENT: Shows on TV Anywhere that are faulty / don't play / disappear

This is now a major incident where a high proportion of shows being added are faulty and do not play. This is a problem that has occurred before in the past but never in such a prolific and prolonged manner. There are now many people reporting this problem for many shows including ones I do not watch. I don't think any member of the VM team has acknowledged the widespread problem even though it is such a major one.

My personal list:

Walking Dead S6, E10 + 11

http://anywhere.virginmedia.com/show/the-walking-dead/crid:~~2F~~2Fschange.com~~2FFX~~2FTITL00000000...

http://anywhere.virginmedia.com/show/the-walking-dead/crid:~~2F~~2Fschange.com~~2FFX~~2FTITL00000000...

Limitless S1 E2

http://anywhere.virginmedia.com/show/limitless/crid:~~2F~~2Fschange.com~~2FSKY~~2FTITL00000002000225...

Lucky Man S1 E6

http://anywhere.virginmedia.com/show/lucky-man/crid:~~2F~~2Fschange.com~~2FSKY~~2FTITL00000002000228...

Arrow S4 E10

http://anywhere.virginmedia.com/show/arrow

Agent Carter S2 E6

http://anywhere.virginmedia.com/show/marvels-agent-carter/crid:~~2F~~2Fschange.com~~2FFX~~2FTITL0000...

This is major problem that cannot continue. Whoever is adding these shows is apparently oblivious to the fact that they are doing so incorrectly. It is absolutely pointless for them to continue to do this if no one can watch the episodes. Again I wonder why there is no one checking that the episodes are playable. It is simply a farce.

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rubyred1
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Message 2 of 43
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Re: MAJOR INCIDENT: Shows on TV Anywhere that are faulty / don't play / disappear

I cant view elementary either ! its all the shows that have been added this week !

 

Getting frustrating !

 

 

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motel
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Re: MAJOR INCIDENT: Shows on TV Anywhere that are faulty / don't play / disappear

Another one. Tonight's episode of Lucky Man S1 E7.

http://anywhere.virginmedia.com/show/lucky-man/crid:~~2F~~2Fschange.com~~2FSKY~~2FTITL00000002000231...

It baffles me why the VM team are apparently happy to let this problem grow and grow.
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giddyoldgoat
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Re: MAJOR INCIDENT: Shows on TV Anywhere that are faulty / don't play / disappear

I am having same issue. It's totally bizarre..Episodes 1 and 4 of  "Limitless" play fine but episodes 2 and 3 just produce a blank screen

similarly with Arrow, Agent Carter, Lucky Man..it goes on and on and is definitely getting worse each day to the point now I have given up trying to watch some series. 

 

Very disappointed that no one in VM appears to be bothered as i have seen posts on this in other threads where a VM employee has sorted some episodes so they do know this problem exists

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jp70aq
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Re: MAJOR INCIDENT: Shows on TV Anywhere that are faulty / don't play / disappear

You think someone would actually test programmes put onto TV Anywhere to make sure that they actually work.
For a media company it looks bad.

I think Virgin Media would be better off just creating a deal with Sky to allow Virgin Media customers to use their catch up service like they do with Sky Movies.

 

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sm66
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Re: MAJOR INCIDENT: Shows on TV Anywhere that are faulty / don't play / disappear

This is all looking fishy to me.  I have called and been told the Walking Dead failing episodes work for the call centre, asked if I have tried other browsers, I have chatted on line, same story etc etc etc. Once it was mentioned that there may be geographic viewing limits.  I this all a con?  Trades description etc.  Where are the staff responding to these problems and how difficult can they be to solve if they are they are technical.  When do we get refunds or links to proper websites to claim compensation for this misselling of a service! 

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Forum Team
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Re: MAJOR INCIDENT: Shows on TV Anywhere that are faulty / don't play / disappear

Hi guys, 
 
Thanks for your posts regarding the shows that are not working. 
 
I can confirm I have been able to check these and get the same problem as yourselves so have raised this up with the relevant teams. 
 
It looks as though there may well be a larger fault at play here so have raised the following shows and episodes as not working: 
The Walking Dead S6 Ep 10
The Walking Dead S6 Ep 11
Limitless S1 Ep 2
Arrow S4 Ep 10
Lucky Man S1 Ep 6
Lucky Man S1 Ep 7
Grey’s Anatomy S12 Ep 10
Marvel’s Agent Carter S2 Ep 6
Killjoys S1 Ep 6
Elementary S4 Ep 12
Scandal S10 Ep 10
 
Once I hear anything back from the teams on this, I will let you know.
 
Thanks,
Kath_F
Forum Team

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motel
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Re: MAJOR INCIDENT: Shows on TV Anywhere that are faulty / don't play / disappear

Another one, tonight's episode of Bones. Up on time as usual, unfortunately it joins the faulty club and is useless to anyone wanting to watch it. Series 11, Episode 8.

http://anywhere.virginmedia.com/show/bones/crid:~~2F~~2Fschange.com~~2FSKY~~2FTITL0000000200023277,i...
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motel
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Re: MAJOR INCIDENT: Shows on TV Anywhere that are faulty / don't play / disappear

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Re: MAJOR INCIDENT: Shows on TV Anywhere that are faulty / don't play / disappear

Hi guys, 

 
Thanks so much for your patience whilst I looked into this. I've had an update this morning and the issue has been found. 
 
It looks as though a security certificate expired and for some reason was missed so didn't get renewed. We have an investigation going on as to why and how it was missed already to ensure this doesn't happen again. 
 
For the time being, any shows uploaded after the 29th February will have a playback error. We are in the process of removing the shows and 'repackaging' them to re-enable them however this is going to take a little bit of time. 
 
I have no estimated fix time as of yet but am being kept in the loop so as soon as I have one, I'll let you know.
 
I am off after today until Saturday so have passed all this information over to @Terri_P who will keep an eye on things and update you once we hear anything back. 
 
Thanks again for your patience. It's much appreciated Smiley Happy
Kath_F
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