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jp70aq
On our wavelength
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Message 1 of 16
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Lucky Man S1 E6

Lucky Man S1 Episode 6 is not working. Click on the play icon and the player just "disappears". All the other episodes work fine.

Screenshot from web browser. Before and After clicking on PlayScreenshot from web browser. Before and After clicking on Play

Monitoring the web traffic I see error 404 from multiscreen-hds.vod.virginmedia.com with the following reply.

An error occurred while processing your request.

Reference #132.4c003e17.1457035277.234234

 

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Cloddy
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Message 2 of 16
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Re: Lucky Man S1 E6

I've the same problem with episode 6 and ep. 7 is also broken. Ep. 5 is OK.
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Cloddy
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Message 3 of 16
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Re: Lucky Man S1 E6

Ditto for eps. 9 and 10 of The Blacklist on Sky Living!
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nickh
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Message 4 of 16
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Re: Lucky Man S1 E6

Same for a number of programmes on On Demand.  All a bit hit and miss as to what works and what doesn't!

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Cloddy
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Message 5 of 16
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Re: Lucky Man S1 E6

Yes, and mostly "miss" lately!
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jp70aq
On our wavelength
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Message 6 of 16
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Re: Lucky Man S1 E6

Lucky Man S1 E6 is also missing on Catch Up on the Telewest box.

Episodes 1-5 & 7 are there.

 

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Cloddy
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Message 7 of 16
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Re: Lucky Man S1 E6

NCIS: LA, Hawaii 50, Arrow, also fail. 

Limitless starts OK, so it's not all Sky-1. Just "almost all".

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Message 8 of 16
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Re: Lucky Man S1 E6

Hi guys, 
 
Thanks for your posts regarding the shows that are not working. 
 
I can confirm I have been able to check these and get the same problem as yourselves so have raised this up with the relevant teams. 
 
It looks as though there may well be a larger fault at play here so have raised the following shows and episodes as not working: 
The Walking Dead S6 Ep 10
The Walking Dead S6 Ep 11
Limitless S1 Ep 2
Arrow S4 Ep 10
Lucky Man S1 Ep 6
Lucky Man S1 Ep 7
Grey’s Anatomy S12 Ep 10
Marvel’s Agent Carter S2 Ep 6
Killjoys S1 Ep 6
Elementary S4 Ep 12
Scandal S10 Ep 10
 
Once I hear anything back from the teams on this, I will let you know.
 
Thanks,
Kath_F
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Message 9 of 16
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Re: Lucky Man S1 E6

Hi guys, 
 
Thanks so much for your patience whilst I looked into this. I've had an update this morning and the issue has been found. 
 
It looks as though a security certificate expired and for some reason was missed so didn't get renewed. We have an investigation going on as to why and how it was missed already to ensure this doesn't happen again. 
 
For the time being, any shows uploaded after the 29th February will have a playback error. We are in the process of removing the shows and 'repackaging' them to re-enable them however this is going to take a little bit of time. 
 
I have no estimated fix time as of yet but am being kept in the loop so as soon as I have one, I'll let you know.
 
I am off after today until Saturday so have passed all this information over to @Terri_P who will keep an eye on things and update you once we hear anything back. 
 
Thanks again for your patience. It's much appreciated Smiley Happy
Kath_F
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Message 10 of 16
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Re: Lucky Man S1 E6

Hi everyone, 
 
I've had an update on this. 
 
As mentioned on Tuesday, all content that was being uploaded was being done so whilst the security certificate had expired so any further episodes would also not work. 
 
The good news is, we're republishing 330 episodes now and these are being checked as they are being put on to ensure they work. 
 
It is a huge job so is taking a little bit of time. Most of the episodes I reported above are now working though Smiley Happy 
 
Once I get news of a full resolve, I shall let you know.
 
Thanks again for your patience on this.  
 
Kath_F
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