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davidcar24
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Lost device registration

Yesterday I was able to use Virgin anywhere on my device, today I can't cause it is deemed not be a registered device however nothing has changed.

Thanks

David

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Crockret
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Re: Lost device registration

What device is it?

Significant changes to your operating system and/or browser can mean you need to delete & re-register the device as the TV Anywhere server no longer recognises it. This could also occur if you use more than one browser & are trying to use a different browser to the one you registered with. 

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Forum Team (Retired) BenD_H
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Re: Lost device registration

Hi David,

 

Welcome into the Community, it's good to meet you, I hope you've had a good look around. 

 

Looks like Crocket has been in and given you some sound advice on the registration post OS update. I would like to add that if you would like to check your allocations, they should be updated to accommodate the changes. 

 

Keep in touch.

Ben


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