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barman58
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Lack of devices

Am unable to log in again today as I have no devices left, this is the second time in two days that the system has failed and required it use another slot for the same device, using firefox, (before you try to blame my hardware or software)

 

When will this failure of your system be repaired? and thus allow me to access the service

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barman58
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Re: Lack of devices

Apart from a general statement that this fault "ONLY" happens on windows (90% of the PC market), still no information or even the courtesy of a reply, so much for customer service
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Forum Team
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Re: Lack of devices

Hi barman58, 

 

Thanks so much for your patience whilst we are looking in to this fault. 

 

Just to give you an update, the teams have been working on this and we hope to have a resolution soon.  

 

As a work around we are able to add a device change for you which will allow you to register the device however as soon as you log out, you will get the same error again. To get the change added, please give us a call on 150 / 0345 454 1111 and follow the options to speak to the Broadband Faults team. 

 

I know this isn't the best solution but it is only a work around until we can get things back to normal for you. 

 

Keep an eye on the sticky here for further updates: TV Anywhere Device Registration

 

Thanks,

Kath_F
Forum Team

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