Despite the fact that I have had "TV on the go" on my KINDLE Fire for some time I am still having streaming and access problems. Last night I was told my device was not registered and I had to switch it off several times, the last time for about 30 minutes. When it eventually came online I had missed the programmes I wanted to see. Programmes are constantly being frozen or stopping altogether. I have checked the router and Wi-Fi signal and they are working OK on my laptop and my family's devices. It is only Virgin channels that are a problem. All others, ITV Hub etc. work perfectly well. Can you help please.
Thanks for your post and welcome to the forums. It's great seeing a new face in the crowd
I'm sorry to hear that you are not able to watch some of the programmes you were hoping to.
It may be better to start from scratch with this.
Using a PC/Laptop go to anywhere.virginmedia.com > My Profile > Device Settings. Remove the current registration by clicking on the Delete button. Once you've done this, using the device you are trying to re-register, open up TV Anywhere and log in. Try to stream Channel 4 and this should then prompt you to register the device.
Follow the prompts on the screen and this will register the device for you and streaming will then commence
Let me know how things go.
Kath_F Forum Team
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