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Logieuk
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Ipad + skysports app problem

Hello,

 

 Last 6 weeks i can not watch live Sky Sports on my Ipad, i keep getting error code 4002.

I have tried deleting the app, reboot ipad, reinstall and everything but i get the same error. Virgin TV on it works fine, Sky Cinema works fine. I log in fine using my VM details, but when i click watch now on a sky sports channel, i get told that error code.

I removed the Ipad of my sky devices in the accounts. When trying to watch something on sky sports app, i got error 4002 and it was not regisitering the device either. So it seems there is some communication error going on, i went on Sky Cinema app, logged in fine and it then registered the device.

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Re: Ipad + skysports app problem

Hi Logieuk, 

 

Thanks for your post and apologies to hear about the issues you have been having using the Sky Sports app. As it's working on Sky Cinema, it should be the same via the Sports. 

 

Is there an error message with the code or just the code? 

 

Are you getting the same issue when accessing Sky Sports on another device?

 

Let me know.

 

Thanks,

Kath_F
Forum Team

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