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MarkCommunity
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Invalid Username/Password

Hi,

Receiving Invalid Username/Password response when trying to logon to TV Anywhere App for the first time on a Samsung Galaxy Tab A (SM-T550). Login is working fine to access my account details via My Virgin Media. Device has not been rooted.

Any suggestions? This looks to be a fairly common problem browsing this board.

Regards,

Mark

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Re: Invalid Username/Password

Hi Mark, 

 

Thanks for your post and welcome to the forums. It's great to have you on board with us Smiley Happy

 

I'm really sorry to hear that you're getting an error message when trying to sign in to TV Anywhere. 

 

Do you have an active TiVo® subscription?  If not, you will need one in order to use the app.

 

If you have got one, have you made any changes to it in the last 24 hours? If so then it can take 24 hours for TV Anywhere to sync with the updates. During this time the Username Error message may appear. 

 

Are you able to login to the website version of TV Anywhere on a PC / Laptop? anywhere.virginmedia.com

 

If not then try resetting the password within My Virgin Media and trying again. 

 

Make sure you are typing the username and password into the app and not relying on Autofill as sometimes they can add an extra space or auto capitalise the first letter. Both of these would produce this error. 

 

Let me know how you get on. 

 

Thanks,

Kath_F
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MarkCommunity
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Re: Invalid Username/Password

I do not have Tivo.
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Re: Invalid Username/Password

Hi Mark, 

 

Thanks for coming back to me so quickly on this. 

 

As you don't have an active TiVo® subscription, the app won't work. 

 

The app was made for customers to be able to manage their TiVo® with the streaming function added later on. 

 

You are able to use TV Anywhere via a PC or Laptop via anywhere.virginmedia.com.

 

Apologies for any inconvenience. 

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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