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pjdkca
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I cannot watch any channels on galaxy S7

Obviously the phone is an android device. The software version is 6.0.1. I can see the channel list but the error message 'this channel is not available to stream on this device' comes up with all channels. Any ideas?
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Forum Team
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Re: I cannot watch any channels on galaxy S7

Hi pjdkca, 

 

Thanks for your post and apologies to hear you've not been able to use TV Anywhere on your S7 device. 

 

Currently any devices that have been launched with OS 6.0.1 won't work with TV Anywhere as the software isn't compatible. We are working on a fix for this and we are working on an update for the app to resolve it. 

 

Once we have any news, we shall let you know.

 

Thanks,

Kath_F
Forum Team

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J0hn
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Re: I cannot watch any channels on galaxy S7

It's been over 8 yes 8 months and still not resolved, the next gen of Android is out version 7 and still no support for version 6.

Virgin obviously value their customers greatly.................
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pjdkca
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Re: I cannot watch any channels on galaxy S7

Thanks Kath
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