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londonboy99
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I am a windows 10 preview member with problem with sky device change

I am a windows 10 preview member with problem with sky device change. As a preview member I get full operating system update. Each update gives me a new SID which sky in there infinite wisdom uses to register new windows devices they do not use this system for their nowtv and virgin anytime works fine.  I have waited to the beginning of this month and it will not let me register my windows laptop. please could you do something so I can register my laptop and be able to watch sky sports again.

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Re: I am a windows 10 preview member with problem with sky device change

Hi londonboy99, 

 

Thanks for your post and welcome to the forums. 

 

I'm really sorry to hear you are having continued problems with registering your device for use with the Sky apps. 

 

Normally deleting your device from your registered devices and then re-registering works a treat but you only get one device change per month. 

 

As you are constantly updating, the platform is thinking you are using a new device again. 

 

Your best bet is to direct this question to Sky themselves. http://helpforum.sky.com/ 

 

Let us know how you get on. 

 

Thanks,

Kath_F
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