Thanks for taking an interest, but I dont think you understood the issue. My new laptop was registered on Tuesday 1st November and Virgin Anywhere worked fine... so my new laptop was one of my registered laptops on 1st November, yet I was being told it wasn't.
On the day I posted here, I had opened up Virgin Media Anywhere on my new laptop to watch a football match, only to be told that I had already registered my two devices, and that this was not one of them. I tried BT Sport and Sky Sport without success. My assumption was that Windows 10 had recently updated and your software may have viewed the update as a new system, hence rejecting it.
Anyway, with the additional device change you allocated to me, I have deleted the device and reregistered it, and it works fine right now on the Virgin Platform, e.g. BT Sport 1, but when I try to watch Sky Sports 1, the prompts take me to the Sky platform, I log in with the Virgin Media sign in, and find I am told in a pop up that this is not one of my registered devices.
Fed up with Virgin now.... Agreed a price 12 months ago yet the price has increased by over 10%, and Anywhere is just awful. Just given my 30 days notice, so I'll be using Sky Go from December, which works fine with no issues for me whatsoever.
I dont know what you mean when you talk about an app. I'm having all this trouble on my new laptop which runs Windows 10... so I'm trying to use TV Anywhere on a PC, and the Sky Sports and Sky Movies pages wont recognise my laptop as one of my registered devices, (even though, at the last try, I was able to stream BT Sport and other channels in the main Virgin TV Anywhere - so the laptop must be registered, and is recognised outside the Sky pages)
There is nothing on my laptop to uninstall, (or is there)??