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bograt1984
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Huawei p9 Virgin TV anywhere

Hi I got this huawei phone last night but I can't use TV anywhere to watch live TV. Why is this? It is a new phone so latest android system. Will there be an update anytime soon so I can carry on using my phone to watch TV please
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Superuser
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Re: Huawei p9 Virgin TV anywhere

There is a separate section for registering devices for the sky apps. Check this thread: http://community.virginmedia.com/t5/Virgin-TV-V6/Sky-cinima-app-device-registration/m-p/3311671#M511...
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Graham
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Forum Team
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Re: Huawei p9 Virgin TV anywhere

Hi bograt1984, 

 

Thanks for your post and apologies to hear your new device isn't working with TV Anywhere. 

 

In order to help we will need some information from you. Can you please let me know the following:

 

What version of OS is your device running?

Are you able to log in on the app?

What error message are you getting?

What are you trying to do when this error message appears?

 

Come back and let me know. 

 

Thanks,

Kath_F
Forum Team

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bograt1984
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Re: Huawei p9 Virgin TV anywhere

Hi

Thanks for the reply

Android version is 6 which i believe is marshmellow

Just tried again and my phone has started letting me watch tv again. Maybe it did an update fingers crossed.

Just sky sports it wont let me watch as states device limit reached.  I only have 2 devices my laptop and phone, both are registered with you but sky wont work. 

Kind Regards

 

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Superuser
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Re: Huawei p9 Virgin TV anywhere

There is a separate section for registering devices for the sky apps. Check this thread: http://community.virginmedia.com/t5/Virgin-TV-V6/Sky-cinima-app-device-registration/m-p/3311671#M511...
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Graham
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bograt1984
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Re: Huawei p9 Virgin TV anywhere

thank you for the help all sorted now. kind regards
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