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Cvt1512
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How do I find out my Account Password?

Hello. Is there anyone out there?

I need an Engineer to extend a cable to a new TV. A SIMPLE JOB!!!

I cannot contact a human voice by phone and chat is permanently busy!!

I have no idea what my account password is, so cannot get past the interminable questions on the phone!!!

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Re: How do I find out my Account Password?

Hi Cvt1512, 

 

Thanks for your post and welcome to the forums. It's great to have you involved in the Community. 

 

If you don't remember your password then don't type any thing into the keypad and it should then transfer you to an agent. 

 

Just to give you some up front information, for us to send someone out to do this there may well be a £99 charge.

 

Let us know how things go. 

 

Thanks,

Kath_F
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Cvt1512
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Re: How do I find out my Account Password?

The below is not the case Kath F. If you don't type anything into the keypad the system goes into a loop and continues to request

password details. Please try it and maybe get somebody to resolve the glitch.

Thank you,    Chris

 

 

"If you don't remember your password then don't type any thing into the keypad and it should then transfer you to an agent."

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Re: How do I find out my Account Password?

Hi Cvt1512, 

 

Apologies for the delay in replying. I've been off over the Christmas and New Years period but am back now and here to help where I can.

 

Checking things today, it does repeat twice but if you hold again, on the 3rd attempt it sends you directly through to an agent. 

 

I hope you've been able to get through over the holidays. 

 

If you are still having trouble, let us know.

 

Thanks,

Kath_F
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Cvt1512
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Re: How do I find out my Account Password?

Thanks, Kath F. I did manage to get through to your chat line, so everything has now been resolved. I will note the phone procedure for the future.

Regards, Cvt1512
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Re: How do I find out my Account Password?

Hi Cvt1512,

 

Thanks for coming back and letting us know how things are for you now Smiley Happy 

 

I'm glad you managed to get things resolved. Next time you call us, change the password so that way you won't have to hold and will be able to go straight through Smiley Happy

 

Let us know if you have any further issues. 

 

Thanks,

Kath_F
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