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mavientes
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Hip street pilot 10 won't stream

I have just had virgin installed and was looking forward to watching it on the go.

However it won't stream on my tablet which is a Hipstreet Pilot 10.

It works fine on my phone but not the tablet. Why? I thought all Android tablets were supported.

I have done all the usual stuff such as uninstalling the app and re downloading

Thanks

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Re: Hip street pilot 10 won't stream

Hi mavientes, 

 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community Smiley Happy

 

I'm really sorry to hear you are having an issue getting TV Anywhere to work on your new Tablet. Not all Android devices are compatible with TV Anywhere. Double check your device matches the specifications needed here: Technical requirements for using Virgin TV Anywhere

 

What error message are you getting when trying to stream from your device? 

 

Come back and let us know so we can help Smiley Happy

 

Thanks,

Kath_F
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Re: Hip street pilot 10 won't stream

Hi Kath

 

thanks for the response.

The system is fine as its Android5.1

What happens is this

i go to streaming set up, the set up in home streaming is already ticket so I tick set up out of home streaming and the agreement box

it starts and completes this first three stages, then at stage 4(setting out of home streaming) the message 'Setup Problem set up did not complete successfully, Please try again'

It won't even stream at home. I can control the Tivo box etc, but won't stream.

Thanks

Mav

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Re: Hip street pilot 10 won't stream

Hi Mav, 

Thanks so much for coming back to me on this Smiley Happy 

There may be a possible workaround suggested to me regarding this error. 

The work around is not to tick the box to setup ‘out of home streaming’ then setup completes.

You also need to be on the same network as your box at this time.

Come back and let me know how you get on. 

Thanks,

Kath_F
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mavientes
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Re: Hip street pilot 10 won't stream

Hi

 

done that, already, that just sets it up for the TIVO box connection, which works fine

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Re: Hip street pilot 10 won't stream

If you can manage TiVo from the app, you should be able to stream channels, both on your home network and away from home, via a suitable wifi connection that allows streaming, some don't allow streaming.

Try channel 104 or any other channel which has the wifi symbol.

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Re: Hip street pilot 10 won't stream

Hi,

It allows me to watch on TV, but not on tablet. When I go into guide an click on one of the streaming channels to watch, nothing happens, it just stays on the guide page

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Re: Hip street pilot 10 won't stream

Hiya mavientes,

 

Thanks for the reply.

 

You mentioned that when you click on a channel the page stays there and won't go any further, does this happen on all channels? 

 

Are you able to access any other options within the app at all? Such as Planned Recordings or My Shows.

 

Speak soon

Sam


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Re: Hip street pilot 10 won't stream

Hi

Yes it's the same on all channels. I can access all the other content if connected to my home wifi where it only gives the option to watch on tv though, but if on a different wifi network the option to watch on device is greyed out

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Re: Hip street pilot 10 won't stream

Hi mavientes,

 

Thanks for getting back to us!

 

Really sorry to hear you're still having trouble with this.

 

The next step is to start from scratch by uninstalling the app. First, uninstall the app completely then reboot the device. Once it's booted back up, go to the Play Store and reinstall the app.

 

Then, open a web browser and go to the TV Anywhere website, click My Profile at the top right of your screen and sign in when prompted. When you sign in you'll be directed to the Device Registration page. Here, you'll need to remove your device by clicking Delete next to it's name.

 

Once you've deleted the device, open the TV anywhere app and sign in. Then, select Channel 4 from the list and attempt to stream it. The app will then ask you to register the device. Once registered, it should allow you to stream to the channel.

 

Let me know how it goes! Smiley Very Happy

 

Josh


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