The remote icon has an exclamation mark next to it. When I tap it I get a high demand message. I'm new to the app. Is this a network issue?
As a user for many years this often happens sometimes lasting for weeks - the problem is that the system is grossly oversubscribed and virgin don't have the skills to maintain or fix perminanly
sorry for the bad news
Thanks for your post and welcome to the forums. It's great to have a new face getting involved in the Community
I'm sorry to hear that your remote function wasn't working on Friday. Have things since returned back to normal?
Usually when there is a high demand issue, this wouldn't stop the remote function working as this is set up via your own home network.
If you're still getting the exclamation mark, you've need to do a full reboot to ensure the correct connections are being made.
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