Can you please confirm that you are using the correct channel numbers? 547 and 548.
I have just responded to your post here: http://community.virginmedia.com/t5/TV-on-the-go/Unable-to-get-BT-Sport-on-iPad/m-p/2853437#M23784
Please make sure you are only posting once for the issues you have. Duplicate posts can mean it takes longer for us to get back to you.
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