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carlah
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Help device register

My phone was on my device list but I kept getting error code D1 so I signed out when I signed in again it said I had to register again I went to do this but it's says iv got no device changes but it was registered please can you help me
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Re: Help device register

Hi carlah,

 

Thanks for your post and welcome to the forums. Apologies to hear you've been having an issue streaming TV Anywhere Smiley Sad 

 

If you updated the app or the OS then you would need to re-register your device. It's easy to do though so don't worry. 

 

Using a PC/Laptop go to anywhere.virginmedia.com > My Profile > Device Settings. Remove the current registration by clicking on the Delete button. Once you've done this, using the device you are trying to re-register, open up TV Anywhere and log in. Try to stream Channel 4 and this should then prompt you to register the device.

 

Follow the prompts on the screen and this will register the device for you and streaming will then commence. I have added a device change for you to complete this Smiley Happy

 

Let me know how things go.

Kath_F
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