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fatblokefletch
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Had to reformat Ipad and now device limit reached

Assuming there is no way around this but to wait ...

I had to reformat my Ipad - now when using Sports or Movies I get a device limit reached.

Technically its not a new device, but a reinstallation of an existing one. Assume this means I'm stuffed until a month has elapsed ?

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Crockret
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Re: Had to reformat Ipad and now device limit reached

Get on chat or phone up & ask nicely for an additional SKY device change. Be as clear as day that it is a SKY device you need as they'll assume you want a TVA device change otherwise. Or wait a few days for the forum team to pick this up.

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arrgee1991
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Re: Had to reformat Ipad and now device limit reached

 


fatblokefletch wrote:

Assuming there is no way around this but to wait ...

I had to reformat my Ipad - now when using Sports or Movies I get a device limit reached.

Technically its not a new device, but a reinstallation of an existing one. Assume this means I'm stuffed until a month has elapsed ?


I guess if you have already swapped a device once this month you won't be able to change it.  Best remove the iPad from your anywhere and sky devices now as it is redundant.  Then you can add on the 1st of September.

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Crockret
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Re: Had to reformat Ipad and now device limit reached

Not unless you have already used up this month's device change on something else!

Delete the device from here:

http://anywhere.virginmedia.com/settings/devices/sky/

Then register the device again by starting to stream on it. It should register automatically.

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fatblokefletch
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Re: Had to reformat Ipad and now device limit reached

Yup - already used my one remaining slot on the wife's IPAD an hour before !

Guess I'll wait until early September - oh well
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Crockret
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Message 5 of 7
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Re: Had to reformat Ipad and now device limit reached

Get on chat or phone up & ask nicely for an additional SKY device change. Be as clear as day that it is a SKY device you need as they'll assume you want a TVA device change otherwise. Or wait a few days for the forum team to pick this up.

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fatblokefletch
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Re: Had to reformat Ipad and now device limit reached

Kudos for you sir.

I assumed that I was stuffed, but a quick online chat, and I am up and running

Cheers!
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Forum Team
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Re: Had to reformat Ipad and now device limit reached

Hi fatblokefletch, 

 

Thanks for your post Smiley Happy

 

As already mentioned above, updating OS, reinstalling OS, or even updating the app and / or browser will cause you to re-register the device. 

 

You have 1 device change a month to use and we are also able to add an extra device change for you. 

 

If you find yourself in a pickle like this again, let us know and we'll do what we can to help. 

 

Thanks,

Kath_F
Forum Team

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