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Thundergust
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Galaxy S6 won't stream anymore

Galaxy S6, Android 6.0.1, NOT rooted.

Used to be able to stream. Message for all channels : "There was an error streaming from this channel, please try again"

Remote control of Tivo works.

Streaming still works on Hudl with the same account.

S6 removed from authorised devices and re-added, no difference.

Could this be due to the latest Android update? I note from the S7 post that VM say updating from an earlier version to 6.0.1 will "not cause a problem"

BenD_H " however if you are updating from an older version to 6.0.1, that will work."

Any ideas?

 

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Re: Galaxy S6 won't stream anymore

Hi Thundergust, 

 

Thanks for your post and apologies to hear your device isn't working with TV Anywhere currently. Smiley Sad

 

OK, the Android OS 6.0.1 update has caused some issues which has meant devices launching on this OS won't work however those devices updating to that OS should still work. 

 

Can you try the following for me step by step:

 

> Delete the app from your S6 device

> Using a PC / Laptop, go to anywhere.virginmedia.com > My Profile > Device Settings and remove the device registration by clicking the delete button. 

> Go back to the device you are wanting to use TV Anywhere with and download the app. 

> Once this has downloaded, sign in using your primary account details. Go to the channel listings and select Channel 4 > Watch Now > Watch On Device.

 

This should then prompt you to register the device. Follow the prompts on the app and this will register the device for you and streaming should then commence Smiley Happy

 

Let me know what happens at this point.

Kath_F
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Thundergust
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Re: Galaxy S6 won't stream anymore

Thanks Kath.
That sorted it.
As you can see, I'd tried this before, but not in that order!
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J0hn
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Re: Galaxy S6 won't stream anymore

Yes it may be linked, have you tried clearing the cache for the app?
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Thundergust
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Re: Galaxy S6 won't stream anymore

Yes, cache cleared. Also deleted App and reloaded.
Smiley Sad

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Re: Galaxy S6 won't stream anymore

Hi Thundergust, 

 

Thanks for your post and apologies to hear your device isn't working with TV Anywhere currently. Smiley Sad

 

OK, the Android OS 6.0.1 update has caused some issues which has meant devices launching on this OS won't work however those devices updating to that OS should still work. 

 

Can you try the following for me step by step:

 

> Delete the app from your S6 device

> Using a PC / Laptop, go to anywhere.virginmedia.com > My Profile > Device Settings and remove the device registration by clicking the delete button. 

> Go back to the device you are wanting to use TV Anywhere with and download the app. 

> Once this has downloaded, sign in using your primary account details. Go to the channel listings and select Channel 4 > Watch Now > Watch On Device.

 

This should then prompt you to register the device. Follow the prompts on the app and this will register the device for you and streaming should then commence Smiley Happy

 

Let me know what happens at this point.

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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Thundergust
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Re: Galaxy S6 won't stream anymore

Thanks Kath.
That sorted it.
As you can see, I'd tried this before, but not in that order!
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Re: Galaxy S6 won't stream anymore

Hi Thundergust, 

 

Thanks so much for coming back to me so quickly and letting me know things are resolved Smiley Happy

 

If you have any further issues, pop back and let me know.

 

In the meantime, don't be a stranger. Have a look at other threads and offer advice if you know the answers Smiley Happy 

 

Thanks,

Kath_F
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