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pcsteve
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Message 1 of 38
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Favorite channels missing on My Tivo page?

My favourite channels are now missing from the tv planner on the Tivo webpage!

When I try to select them again from all the channels - they do not save! 

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Forum Team
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Message 2 of 38
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Re: Favorite channels missing on My Tivo page?

Hi pcsteve, 

 

Welcome to the forums, it's great to have you here. 

 

I'd like to start by apologising that your Favourite channels are not being saved. 

 

It is my understanding that Favourite channels are reset each time you log into TV Anywhere. I'm not sure why this is but I have popped an email over to our development team to find out if there is a reason for this. If and when I hear anything back, I'll be back in touch Smiley Happy

 

Apologies for any inconvenience.

 

Thanks,

Kath_F
Forum Team

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pcsteve
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Message 3 of 38
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Re: Favorite channels missing on My Tivo page?

Well I have logged into this page in the past from both my own pc and my work pc and has not been a problem before!

 

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garywakelin
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Message 4 of 38
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Re: Favorite channels missing on My Tivo page?

Just started happening to me as well

Very annoyingSmiley Frustrated

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Message 5 of 38
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Re: Favorite channels missing on My Tivo page?

Hi pcsteve, 

 

Apologies, I've looked into this further for you and also spoken with our development team. 

 

It looks as though when we did the Homepage refresh it seems to have knocked the Favourite settings and now keeps forgetting the channels as soon as you leave the page. 

 

We have raised this as a fault are already working on getting this fixed. 

 

Once I have any further news on this, I'll let you know.

 

Thanks,

Kath_F
Forum Team

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frank_gm
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Message 6 of 38
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Re: Favorite channels missing on My Tivo page?


Kath_F wrote:

Hi pcsteve, 

 

Apologies, I've looked into this further for you and also spoken with our development team. 

 

It looks as though when we did the Homepage refresh it seems to have knocked the Favourite settings and now keeps forgetting the channels as soon as you leave the page. 

 

We have raised this as a fault are already working on getting this fixed. 

 

Once I have any further news on this, I'll let you know.

 

Thanks,


So, yet again, your inept developers have screwed up an existing feature. As regards "already working on getting this fixed", where have we heard that before? Coming up for a year on their listings screw up and they are apparently still "investigating".

 

How about an honest reply for a change?

 

Nice to be able to post again, after their mistake (removed by the Censorship team).
¡No Pasarán!
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cjdshaw
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Message 7 of 38
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Re: Favorite channels missing on My Tivo page?

Any news on this?
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pcsteve
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Message 8 of 38
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Re: Favorite channels missing on My Tivo page?

Nothing new as of yet!!! Man Sad

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Forum Team
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Message 9 of 38
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Re: Favorite channels missing on My Tivo page?

Hi both, 

 

Thanks for coming back and posting back here Smiley Happy 

 

I've not heard anything back on this yet. 

 

I have sent another email across to see if there is any update or reference number I can give you. 

 

Once I hear anything back I'll let you know Smiley Happy

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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garywakelin
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Message 10 of 38
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Re: Favorite channels missing on My Tivo page?

Fixed maybe by Christmas ??

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