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Sland
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Message 1 of 24
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Errors on TV Listings Web Page

Far too many channels are giving "Error - An error occurred" when you click on a programme to read show info.  It isn't the same channels all the time and not all shows, it seems to be random.

Please get this fixed. 

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Forum Team
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Message 14 of 24
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Re: Errors on TV Listings Web Page

Hi Sland, 

 

Thanks for your patience whilst I looked in to this for you. 

 

It looks as though there was a caching issue. The team have now resolved things. 

 

Can you take another look and let me know what you're seeing Smiley Happy

 

Thanks,

Kath_F
Forum Team

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Sland
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Message 2 of 24
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Re: Errors on TV Listings Web Page

Have all VM staff died or does nobody care?

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Sland
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Message 3 of 24
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Re: Errors on TV Listings Web Page

Guess you are all dead then.  Given the quality of your responses you might as well be.

 

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Sland
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Message 4 of 24
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Re: Errors on TV Listings Web Page

VM Staff, respond please.  Dont you care that YOUR customers (Yes that is YOUR customers) are having issues?

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Forum Team
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Message 5 of 24
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Re: Errors on TV Listings Web Page

Hi there Sland, 

 

Sorry for the issue experienced. Smiley Sad

 

Apologies also for the delay in getting back to you regarding this. 

 

Are you seeing this via our online TV listings

 

If so, what browser are you using? 

 

I'm currently using Google Chrome and not receiving an error with this. 

 

Hope to hear back from you soon, 

 

Nat_J


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Sland
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Message 6 of 24
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Re: Errors on TV Listings Web Page

Yes it is the online listings.  I use Firefox updated to latest versions at all times.  As I stated in my first post, it is not all channels or all programs that give errors but seems to be splattered about randomly. Consequently YOU will need to spend time monitoring the listings. 

I would love to be able to say "at this time I tried to view such and such a program listing and it gave the error."  Unfortunately, by the time I would get a reply it would no longer be on the listings!  get my point?

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stevedh2
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Message 7 of 24
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Re: Errors on TV Listings Web Page

Hi, I'd just like to say I've had a look using firefox and can't recreate your issue.

Could you please give me a specific example for a program in a few days time so that I can check it.

 

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Sland
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Message 8 of 24
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Re: Errors on TV Listings Web Page

Do you have any idea what you have asked me to do?  Over 230 channels, shows changing every half hour or hour over a 24 period.  Any idea how many mouse clicks that is and how much time I will have to spend?

As I said, they are random so you cannot tell which listing will give an error, they weren't even tied to specific channels; some of the terrestrial channels gave errors as well.

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Superuser
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Message 9 of 24
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Re: Errors on TV Listings Web Page

@Sland. Stevedh2 is, like you and me, a member of this community, he is not VM a staff member and therefore any advice or help offered is voluntary. It is not his job to 'support you'.
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Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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Sland
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Message 10 of 24
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Re: Errors on TV Listings Web Page

My mistake, I thought he was staff.

 

Apologies to Stevedh2, if I can edit my post I will but doubt I can now.