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antonye123
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Error when trying to access Sky Sports

I have recent upgrade to the Full House Service.  However I have not been able to access sky sports using TV Anywhere.  I get the error 

"User does not have the necessary role to perform this action Error code: OVP_00005"

All other channels seem to work, just not Sky Sports. Any ideas?

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Re: Error when trying to access Sky Sports

Hi antonue123

 

Welcome to the Community, sorry to learn about the problems you're experiencing with your TV Anywhere app at the moment.

 

Do you have any other devices registered? If so, how are they working? Are you using a phone, tablet or on a computer?

 

Look forward to hearing from you

Craig


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bothofme
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Re: Error when trying to access Sky Sports

hi sorry to hijack this thread but I'm having the same issue trying to playback sky sports f1 on both OSX and iOS,

On Sky Sports Website I get Error: OVP_00005 and on the tv anywhere iOS app I get error [V:1001] i did attempt to playback from the sky sports app on iOS but all the channels except sky sports news are grey'd out?

 

my devices were registered and I have played back in the past from both devices?

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Re: Error when trying to access Sky Sports

Hi bothofme, 

 

Thanks for your post and apologies to hear you are having an issue getting Sky Sports to work. 

Since posting how have things been? Are you still having an issue? 

 

More often than not, deleting the current registration and re doing it helps resolves things. 

 

Using the PC / Laptop, go to anywhere.virginmedia.com > My Profile > Sky Movies & Sky Sports. Delete the device and then attempt to stream again. 

 

Since you posted there has also been an update to the Sky Sports app so make sure you have the latest version within the App Store Smiley Happy 

 

Come back and let me know how you get on. 

 

Thanks,

Kath_F
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