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zoidys
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Error code D:14

I keep getting an error code when I try and stream a programme
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Re: Error code D:14

Hi zoidys, 

 

Thanks for your post and apologies for the issues you are having streaming TV Anywhere. 

 

This isn't what we like to hear Smiley Sad 

 

It would help if we had a little more information to go on. 

 

What make and model device are you using?

What channels are you trying to stream?

What is the full error message that comes with the code?

 

Let me know so I can help.

 

Thanks, 

Kath_F
Forum Team

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zoidys
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Re: Error code D:14

I have a nexus 6 running on lollipop 5.1.1 there is no other message other than streaming error D:14 I can attache a screen capture of what I am getting on an email for you if needed .
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zoidys
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Re: Error code D:14

P's tried all streaming channels
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Re: Error code D:14

Hi zoidys, 

 

Thanks so much for coming back to me on this Smiley Happy

 

OK, just making sure, do you have any device account set up on the Nexus? If so, make sure you are using only the main account. 

 

Have you been able to use TV Anywhere on this device before or is this your first try? 

 

When you go to anywhere.virginmedia.com > My Profile > Device Settings is the Nexus listed there?

 

Let me know.

 

Thanks, 

Kath_F
Forum Team

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