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carlah
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Error D:1

I keep getting this message when trying to watch TV anywhere what's the point of it if I can't watch error D:1
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Superuser
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Re: Error D:1

What device are you trying to use?

Is it a combined tablet/smartphone?

Are you trying to connect the device to your TV as the output device?

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carlah
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Re: Error D:1

A Samsung s4 not trying to conect to tv just wanna watch when I'm in bed can you help
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Forum Team (Retired) BenD_H
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Re: Error D:1

Hi Carlah,

 

I'm sorry that there's been some issue connecting the phone, I would like to ask if you can uninstall the TV Anywhere app and re install this?

 

If you need help or are worried about having enough changes, I can help with that too Smiley Happy

 

Take care.

Ben


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carlah
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Re: Error D:1

Iv reinstalled but it's still saying error D:1
Please help
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Forum Team
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Re: Error D:1

Hi carlah

 

Sorry for the continued problems with your service, are you using any 3rd party applications to play or capture the screen while using your device?  This error is usually a result of that.

 

If not, do you have a case that charges the phone? Or are you only trying this while you're charging the handset? Are you in the UK at the moment too? Just to double checkMan Happy Sorry for all the questions but we just want to help as soon as possible.

 

Look forward to hearing from you

Craig


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carlah
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Message 7 of 10
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Re: Error D:1

I don't understand do I have a case that charges yes in UK I tried to conect to my telly in bedroom 3 days ago coz I'm waiting foe vmedia to be put in bedroom next week but it wouldn't let me
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Forum Team
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Re: Error D:1

HI Carlah

 

Thanks for the fast response, so if you use your device with nothing plugged in (including the case) and without trying to view it on another screen, does it work?

 

Look forward to hearing from you

Craig


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carlah
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Re: Error D:1

It's working now it wasn't last night thank you for your help
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Forum Team
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Re: Error D:1

Excellent news!

 

Thanks again for taking the time to let me know about this, we'll be here should you need any assistance moving forward.

Craig


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