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Registered: ‎30-12-2013
Message 61 of 84 (640 Views)

Re: Error Code 1949 while watching Sky Sports

[ Edited ]

I have some sympathy for Virgin. This has been a change that was imposed by Sky. Were Virgin ever invited to be part of the implementation project, specifically in the testing, which appears to have been poor.

This appears to be Sky imposing themselves on Virgin and Virgin's customers.

Perhaps OFCOM would be interested in a perceived abuse of their monopoly power to deliberately disadvantage those who access Sky's services via the Virgin platform.

Virgin have you considered using OFCOM as arbitrator????????????

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Registered: ‎16-05-2017
Message 62 of 84 (598 Views)

Re: Error Code 1949 while watching Sky Sports

They suggest that 8 weeks to sort it out ???

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Registered: ‎29-07-2017
Message 63 of 84 (461 Views)

Re: Error Code 1949 while watching Sky Sports

I understand that Sky are aware of the problem, but I cannot understand why someone from Virgin Media had not tested the Sky Sports App and been aware of this issue. It has been impossible for me to watch Sky Sports on my laptop for months now. This is unacceptable and very poor customer service. Two of my family and other friends have recently left VM and gone back to Sky. How many more have to leave before VM get their act together? 

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Registered: ‎14-08-2011
Message 64 of 84 (451 Views)

Re: Error Code 1949 while watching Sky Sports

virgin dont care about people using a PC to watch TV which is why no refund when it dosnt work. UNTIL they acknowledge that this is how many people watch tv these day then nothing will change.

the quality of the skygo and tv anywhere is poor when compared to free apps you can get and we pay for this rubbish.

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Registered: ‎16-05-2017
Message 65 of 84 (374 Views)

Re: Error Code 1949 while watching Sky Sports

Has it been fixed only watching cricket and it has not gone off or i9s it a fluke???

lets hope.

if it is ok then thanks !!

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Registered: ‎23-11-2011
Message 66 of 84 (361 Views)

Re: Error Code 1949 while watching Sky Sports

Got my hopes up there !

Turned on the cricket, 20 minutes in the same error as usual :-(

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Registered: ‎30-12-2013
Message 67 of 84 (359 Views)

Re: Error Code 1949 while watching Sky Sports

[ Edited ]

It does seem to be fixed, doesn't it?

That was a quick 8 weeks, where does the time go? Smiley Very Happy

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Registered: ‎23-11-2011
Message 68 of 84 (352 Views)

Re: Error Code 1949 while watching Sky Sports

Not fixed for myself, nothing changed at all :-((

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Registered: ‎19-08-2017
Message 69 of 84 (327 Views)

Re: Error Code 1949 while watching Sky Sports

[ Edited ]

Hi All,

Seems to be fixed for me now - been watching the cricket for a couple of hours without any interruptions.

Hope it's good for everyone else...

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Registered: ‎14-08-2011
Message 70 of 84 (316 Views)

Re: Error Code 1949 while watching Sky Sports

They may have fixed it I have 2hrs without any error.

 

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