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Registered: ‎07-07-2017
Message 41 of 84 (686 Views)

Re: Error Code 1949 while watching Sky Sports

I also have the error 1949 / 20 minutes problem, plus lower than ideal frame rate at about 8-10Hz (so it all looks a bit Keystone Cops - ish),  and stuttering on sound and vision about once per 5 secs.

ASUS X553S, Intel 4core 3700 2.4GHz, Windows 10, Vivid 200M broadband (actually running at about 120M but that's a different story!), accessing the 17/8/17 update of SSplayer from Explorer 11.

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Registered: ‎14-08-2011
Message 42 of 84 (615 Views)

Re: Error Code 1949 while watching Sky Sports

just spoken to Virginmedia and was told it will be fixed at midight tonight. I dont believe it as firstly they blamed my router and said it was due to to much traffic. After many silences when conferring with networks they said it will be fixed at midnight tonight. I have said i will be ringing back tomorrow to demand a refund for a month again i was assured it will be fixed tonight.

We will see but i have my doubts

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Registered: ‎21-08-2017
Message 43 of 84 (538 Views)

Re: Error Code 1949 while watching Sky Sports

The level of testing undertaken by Sky in releasing the new version is amateurish at best. Basic use cases should be standard on any release and would always include using representative test accounts from each distinct user group, one if which is Virgin of course. A cynic would say it is not entirely accidental !

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Registered: ‎07-02-2014
Message 44 of 84 (468 Views)

Re: Error Code 1949 while watching Sky Sports

When an update is released does the sky player know to go download it or do I need to regularly go to the download page when launching?
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Registered: ‎21-08-2017
Message 45 of 84 (455 Views)

Re: Error Code 1949 while watching Sky Sports

They should force a download in the same way they forced us to upgrade to this turkey, unless the fix is server-side (unlikely in this case) in which case no new client exe is needed. Just loaded it and no request to download an upgrade so I assume fault not fixed ( c.f. statement earlier thread that it would be fixed at midnight last night ). However - I am leaving it 20 mins to check for sure.

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Registered: ‎16-07-2017
Message 46 of 84 (434 Views)

Re: Error Code 1949 while watching Sky Sports

Hi eastwc00

I am using Windows 10.  I only found out that there was a new version 4.0.0.0. by something I'd read on another thread.  There were no reminders so I unistalled the old version and  downloaded the new.

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Registered: ‎07-02-2014
Message 47 of 84 (414 Views)

Re: Error Code 1949 while watching Sky Sports

I would guess there could be a timeout that is being called from server-side however it seems too much of a coincidence that everyone has started getting this issue immediately after the release of an updated version released on 17Aug...
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Registered: ‎16-05-2017
Message 48 of 84 (400 Views)

Re: Error Code 1949 while watching Sky Sports

tried again cleared all sky programme registry, etc also  re installed sky player every thing again

ran sky at 11.25m am 

20 mins after..

error 1949 again so much for the fix yesterday!!

 

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Registered: ‎20-08-2017
Message 49 of 84 (393 Views)

Re: Error Code 1949 while watching Sky Sports

Yes same here.Just tried to watch highlights of man city v everton,1949 error after 20 mins.How long before we think about compensation from Virgin? 1
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Registered: ‎22-08-2017
Message 50 of 84 (381 Views)

Re: Error Code 1949 while watching Sky Sports

I rang virgin they told me I have to get in touch with sky because I'm using there app

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