just spoken to Virginmedia and was told it will be fixed at midight tonight. I dont believe it as firstly they blamed my router and said it was due to to much traffic. After many silences when conferring with networks they said it will be fixed at midnight tonight. I have said i will be ringing back tomorrow to demand a refund for a month again i was assured it will be fixed tonight.
The level of testing undertaken by Sky in releasing the new version is amateurish at best. Basic use cases should be standard on any release and would always include using representative test accounts from each distinct user group, one if which is Virgin of course. A cynic would say it is not entirely accidental !
They should force a download in the same way they forced us to upgrade to this turkey, unless the fix is server-side (unlikely in this case) in which case no new client exe is needed. Just loaded it and no request to download an upgrade so I assume fault not fixed ( c.f. statement earlier thread that it would be fixed at midnight last night ). However - I am leaving it 20 mins to check for sure.
I would guess there could be a timeout that is being called from server-side however it seems too much of a coincidence that everyone has started getting this issue immediately after the release of an updated version released on 17Aug...