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Registered: ‎11-07-2010
Message 1 of 84 (2,475 Views)

Error Code 1949 while watching Sky Sports

I am watching the cricket - using the New Sky Desktop Player for the first time. It works well for exactly 20 minutes and then stops with Error Code 1949.

I then have to go through the whole signing in process again, watch for 20 minutes and Error Code 1949...and so on

I would be very grateful for advice as it is rather irritating.

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Registered: ‎17-08-2017
Message 2 of 84 (2,441 Views)

Re: Error Code 1949 while watching Sky Sports

Dito. I've had a look at solutions to other errors like this, reinstalled my devices on Sky sports and cinema, also checked I have the latest version of silverlight, hasn't made any difference. Still getting error 1949 after 20 minutes,

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On our wavelength
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Registered: ‎14-08-2011
Message 3 of 84 (2,432 Views)

Re: Error Code 1949 while watching Sky Sports

downloaded the new sky go app and as mention every 20 mins error code 1949 pops up. reset and another 20 mins up it pops. Skygo is now unwatchable and will now consider cancelling my sport subscription as i only watch sport using this on my pc. skygo and virgin anywhere app is getting worse and they what to keep asking for more for quality going down.

 

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Registered: ‎18-08-2017
Message 4 of 84 (2,338 Views)

Re: Error Code 1949 while watching Sky Sports

I've also started to receive the error message since updating the sky desktop player this afternoon. The previous version worked fine. I'd also add that i tend to watch sports on my PC rather than via the tivo box and would seriously consider changing my subscription if this error isn't resolved.

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Superuser
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Registered: ‎11-08-2009
Message 5 of 84 (2,336 Views)

Re: Error Code 1949 while watching Sky Sports

[ Edited ]

Sky Sports live viewing should normally stop every 60 minutes for content security. If it's stopping every 20 minutes then it's a bug.

I've flagged this thread to the forum team so they can escalate it up to Sky for investigation.

**********************************
I work for Virgin Media - but all opinions posted here are my own
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Registered: ‎18-08-2017
Message 6 of 84 (2,329 Views)

Re: Error Code 1949 while watching Sky Sports

Thanks BenMcr,

Up until the update i applied this morning I've not had an issue with the sky player timing out after 20 or 60 mins - i watched a lot of golf, cricket and entire football matches without having to login again. 

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Registered: ‎13-07-2010
Message 7 of 84 (2,309 Views)

Re: Error Code 1949 while watching Sky Sports

Yes same for me every 20 minutes after installing the new player

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On our wavelength
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Registered: ‎14-08-2011
Message 8 of 84 (2,301 Views)

Re: Error Code 1949 while watching Sky Sports

watching cricket and yep every 20 mins error code 1949. cant chat with anyone from VM all agents are busy. Hope to get an acknowlegment that there is an issue from there end and not blame users PC's are at fault

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On our wavelength
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Registered: ‎23-08-2014
Message 9 of 84 (2,106 Views)

Re: Error Code 1949 while watching Sky Sports

I'm getting this 1949 error as well since the latest update to the sky sports player, player stops working after20mins. I cant find any referance to this error code on sky's website.

Also cant find anyone on sky's website complaining about this, possibly a virgin only problem.

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Registered: ‎23-08-2014
Message 10 of 84 (2,106 Views)

Re: Error Code 1949 while watching Sky Sports

Also getting the 1949  error message after 20 minutes viewing. Cant find any referance to a 1949 error code and i cant see anyone on the sky forums complaining so this may only be a problem with virgin customers