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davemcghee1948
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Error 11

I have downloaded TV anywhere app from play store  to Samsung Galaxy S10 but keep getting the message unable to install Error:-11

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Re: Error 11

Hi davemcghee1948,

 

Thanks for your post and welcome to the forums. It's great having you on board with us Smiley Happy 

 

I'm sorry to hear you are having an error message when trying to use the TV Anywhere app on your Samsung device. 

 

Can you let me know what OS your Samsung is currently running on? 

Also is the tablet the 10.1 model? 

 

Let me know.

 

Thanks, 

Kath_F
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rucyj
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Re: Error 11

Hi I have the same problem, and on  Tab 10.1. Android 4.0.4

Thanks

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davemcghee1948
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Re: Error 11

My model is the 10.1 GT P7500 and the operating system is 4.0.4

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Re: Error 11

Hi both, 

 

The Samsung Tablet 10.1 doesn't work with TV Anywhere Smiley Sad This has been unsupported and streaming hasn't worked on it since we launched TV Anywhere. 

 

This is due to the specifications of the tablet. 

 

In order to use TV Anywhere you will need to have a minimum of Android 4.1 OS and these models are on Android 4.0.4. 

 

Apologies for any inconvenience. 

 

Thanks,

Kath_F
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davemcghee1948
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Re: Error 11

That's strange because I used it for two years before I reset my tablet.

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Re: Error 11

Hi davemcghee1948, 

 

The app has been updated to bring it more in line with other services we offer. 

 

As OS versions update, newer ones get supported and then when the company stop supporting the OS, we tend to as well. 

 

As mentioned before the tablet would need to be working on OS 4.1 in order for it to work with the app now. 

 

Apologies. 

Kath_F
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rucyj
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Re: Error 11

Hi Kath F

The App does work insofar as it logs on and I can see the Guide etc, and can use most of the functions.  As you say, it cannot stream to the device (although View on TV does work).

I was looking for a good excuse to upgrade my Tab, and this will helpSmiley Wink 

Thanks.

 

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