as it doesn't seem to like my primary ntl one?
Thanks for posting and apologies for the problems you are having logging into TV Anywhere.
The address I would use is the same address that you would use to log in and view your bills.
When entering this address, what error are you facing?
Let me know.
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thanx for ya prompt reply, the error i get is "invalid username or password, make sure you use your full My virgin media username"
Thanks for coming back to me so quickly
I would try changing the password within My Virgin Media to ensure it is within the rules. Give this a try and let me know if that helps
There are rules ?
Well i changed it, same error :/
Thanks for trying that. I'm sorry to hear it hasn't worked.
I'm afraid the next step would be for me to try signing in at this end on a PC/Laptop to see if I can replicate the issue. We would then be able to get this raised up to IT to resolve.
Due to this being a public forum, i'm not able to request your password and due to data protection i'm not able to reset it either.
You'll need to give the team a call on 150 / 0345 454 1111 for them to run through the next step in diagnostics.
Let me know how the call goes.
Xxamine... do you have a TiVo box? You need TiVo services to use the TV Anywhere apps. (You can still use the TV Anywhere website without TiVo)
Thanks for your help Kath, but that seems a whole lot of work, for something that probably won't work
or just buffer like the pc version and there are other apps out there anyway.
I can see where the issue lays after your response to Stoo.
The TV Anywhere apps are designed for use with the TiVo®. If you no longer have an active TiVo® subscription then the apps wont allow you to sign in.
TV Anywhere is available via a PC / Laptop for non TiVo® customers.