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Rossfrell
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Device wont work

Just bought a brand new asus tablet. Tried to download virgin tv app but got told my device is 'rooted'  whatever that means. My samsung galaxy s4 phoneworks brill . What is going on virgin. Sky was so easy to use..

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Forum Team
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Re: Device wont work

Hi Rossfrell

 

Welcome to the community and thanks for posting.

 

Sorry to read that your new Asus tablet is unable to download TV Anywhere.

 

On the device itself have you got an app installed called Superuser or SuperSU? As these apps can make TV Anywhere think that the device has been rooted.

 

If these apps are not installed on the tablet, have you tried a factory reset to see if it will install TV Anywhere?

Let me know how you get on

Sam


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